New Citizen Reporting System Now Available
Davie County is pleased to announce a new system to receive citizen service requests. 311GIS.com is an online and mobile system that allows a registered user to report service needs in Davie County, Bermuda Run and Mocksville.
Citizens can report missing street signs, animal control concerns, street light outages, non-emergency utility issues, and much more. There is no cost to register to use the system, but a contact email address is required so that someone making a request can be informed as work is completed on the request.
The 311gis application allows citizens to be involved in the upkeep of their community by interactively creating a work request and submitting that to the appropriate agency. Once you arrive at 311GIS.com, you can view the requests that have been submitted in your area. You can view the request type, the date it was submitted, any comments that have been made, as well as photos that have been uploaded. Help and instructions on using the 311gis system is only a click away.
(Warning: visit 311gis at your own risk ~ the site may take a chunk of time out of your day before you know it as this is a very interesting view of our community and the work of the various public service and safety agencies across Davie County.)
Efficiency and Improved Communications
“The goal of this system is to provide a convenient and easy method for the public to notify County or Town personnel of non-emergency service needs and to provide status updates as the requests are processed” said John Gallimore, GIS & Public Safety Administrator for Davie County. “Local governments are looking for ways to improve communication with their citizens and be more efficient in providing services. 311GIS.com will allow us to do that” he said.
Download the Mobile App for Your Smartphone
“We began implementing 311GIS.com in December of last year. Since then, departments have had an opportunity to use the system and get familiar with the workflow. If a citizen makes a service request, that request is sent directly to the staff person to investigate and begin work,” said Gallimore. To register with the 311GIS.com system, just visit www.311GIS.com or download the mobile app from the Google Play Store or Apple iTunes Store by searching 311GIS.
Cooleemee citizens may use the system to report issues requiring attention from a Davie County department (for instance, an animal control issue). Non-emergency issues requiring attention in the Town of Cooleemee should continue to be reported directly to the Cooleemee Town Hall for attention.
About the GIS Department
The Davie County GIS Department provides administration of the County’s Geographic Information System(GIS) including database administration and maintenance, data collection and editing, data distribution, mapping, E911 addressing maintenance and support, public safety applications support for 911 Communications, EMS, Fire/Rescue and Sheriff, and management of the County’s online mapping application – GoMaps.